Showing posts with label March. Show all posts
Showing posts with label March. Show all posts

Friday, April 29, 2011

Qantas: the Fillet of Australia?


I hate to be somewhat moronic here and spin a droll comment on a corporate logo - that's done enough in this world on cantankerous blogs as much as in the 'professional' media.

It's also a bit passe. But I'm a little angry, and whether or not a concept is old hat or not doesn't really swing for me at the moment.

The thing is, if Qantas truly is the Spirit of Australia, then the email I just got from them is a sad state of affairs and makes me ponder swapping citizenship.

Regardless of whether or not you've read anything else in these pages, most people would know about the March 11 earthquake in the Tōhoku region of Japan, and the resultant aftershocks and problems with the Fukushima nuclear power plants.

Obviously these have been of a tiny bit of concern to even those of us here in Tokyo, though we're 230km away; the water supply was briefly (and marginally) effected by radiation, and while things now seem to be coming under control, for a few weeks there no one knew what to expect.

During that time my family and I discussed options, including the possible need to fly out of the country.

I've been a member of Qantas Frequent Flyers since the mid 1990s, and a Qantas aficionado since flying as a wee tacker with the old TAA domestic airline in the 1970s (it was incorporated into Qantas). In English lessons I teach, Qantas occasionally comes up and in those moments I've got all star-struck and proudly mentioned the airline's longevity (it's the third oldest in the world), good safety record and the origin of its acronym (Queensland and Northern Territory Aerial Services).

So, being a bit of a fan and veteran frequent flyer, I decided to check how many points I had on my Qantas account - and discovered there were zero.

This was news to me. If they don't want to pay postage costs to Japan (and fair enough to), then the company could at least email me (free) to advise that they're deleting in excess of 10,000 frequent flyer points, with a reason as to why.

But I'd heard nothing.

Being a long-time customer, a fellow Aussie, and in a potentially diabolical situation, I wrote to Qantas early on in April as follows:

Dear Sir/Madam,

This is Andrew Bergen, an Australian based in Tokyo, Japan, for 10 years now. I hope you can help me to sort out a matter of surprise and relative discomfort.

I have been a long-time member your Qantas Frequent Flyer program, and while I may not fly so regularly now (I have a young family with a five-year-old daughter), we are preparing ourselves for the worst here in Japan, and looking at flying out if the situation with the nuclear reactors happens to worsen.

I was under the impression that I had 10,000+ points on in my Frequent Flyer account, but when I checked just now it appears that I now zero points - because 10,169 points were deducted from my account on 28 February 2010, but I was not warned about this in advance, or otherwise advised of the deduction, until I checked today.

Is there some time limit imposed on points? I wasn't aware of any expiration date on points.

And in the circumstances, would it be possible to waive such time limits? These points would certainly help us (in a small way) to pay for the three tickets we will need to leave Japan in an emergency.

I hope you can help us further,

All the best,
Andrew Bergen


Almost two weeks passed before I received the courtesy of a reply, so I'm grateful that the reactors up north have been as patient as we have.

Unfortunately it wasn't quite what I'd hope to hear. While I'm no stranger to bureaucratic corporate policy trumping basic human decency, it's still sad to see long-time loyalty to a huge, profitable company respected... with nothing at all except a notion of brushed-off indifference:

Dear Mr Bergen,

Thank you for contacting The Qantas Club and Frequent Flyer Service Centre.

I'm unable to reinstate your points that expired in February 2010.

Your points expired because there wasnt any activity on your account over a three-year period. We make every effort to let our members know the status of their points through their online Activity Statements.

If youd like to know more about the Frequent Flyer program, please visit qantas.com/frequentflyer where youll find full details of your membership benefits, along with our latest news and offers.


The Spirit Of Australia my arse - and for god's sake get a spell-checker next time you mail me.

Coincidentally, two days ago I lost a few cards while on my way to work in Kanagawa. One of those cards was my worn out old Qantas Frequent Flyer Card.

To whomsoever finds it: keep the thing. Souvenir it. I don't need the card now, and certainly won't be replacing it.

Thursday, March 24, 2011

Tobacco-Stained Party, Tokyo 東京 25/3


These are strange times here, for all too obvious reasons - and sometimes it feels like we’re collectively treading water awaiting the next Big Thing to transpire. Meanwhile the reactors still belch scary looking clouds and we get shaken by dozens of aftershocks everyday.

I know this cuts a minor issue in the grand scheme of things, but a high percentage of events and parties have been cancelled here in Tokyo, and attendance is lower than usual at the places that're still open.

A lot of the DJ/producers I know are spending most of their time at home, creating tunes – or putting together worthy benefit compilations, like the ones coming out through Shin Nishimura’s Plus Tokyo label and another called Kibou that’s being put together by Japanophile DJ Hi-Shock through his Elektrax label – which features contributions from a wad of Japan’s finest techno bods.


It’s been mad timing for my new novel to come out; teaches me to write a yarn that’s been described as “post-apocalyptic noir.”

I’m supposed to have the Tokyo book launch this Friday 25th March (in other words tomorrow) at the Pink Cow in Shibuya, but the postal service is all screwed up so there's a big chance I won’t be getting the books themselves in time from the U.S.

Not through lack of trying by Kristopher and Christine @ Another Sky Press, but, as I say, our timing has been a wee bit out-of-whack with nature.

I'm still praying to an empty mead hall of Norse gods that UPS will be able to get the books out of Japanese customs - where they've been since Monday - and here into my lap in time. Hell, if not for the party itself, I just want to hold and stroke the beastie that's taken so much time of my life to complete!

Anyway, after much soul-searching, mood-swings, flip-flopping and so on, we’re doing the launch party, regardless of earthquakes and/or radiation levels.

READ MORE HERE @ TOBACCO-STAINED MOUNTAIN GOAT BLOG.

Sunday, March 20, 2011

The Currently Conflicting Faces of Tokyo


Strange times here in this city, for all too obvious reasons.

Today the weather was beautiful and I went to work in Shinjuku; really weirdly everything felt as it normally should.

But on the way home I dropped by Shibuya. If anyone has ever been there - or just watched Lost in Translation - they'd know about the big video screens outside the Hachiko Exit of the JR Station.

Tonight they were switched off, as one way to save on electricity, and the place was... well, darker than usual; more like a regular city elsewhere. Which may be a good thing, really, when you seriously think about the environment, but Shibuya just isn't the same without 'em.

I also dropped into the local Tokyu supermarket near my place, to find less food (and beer) than has been the norm over the past few days. There were absolutely no eggs as you can see from this happy snap, and I'm not sure whether they'd been commandeered to send up north to help the survivors of the earthquake and tsunami, or because eggs actually usually come from those areas.


No official "get-out-of-Tokyo" warning from the Australian government yet, although they have recommended that people leave "at their own expense" (a nice, penny-pinching way to look at things - thanks, mates!) and I'm trying to do this crazy balancing act of attempting to to keep a close eye on things from various angles both local and international.

Honestly? I do think the foreign press is over-blowing events and occasionally indulging in just plain sensationalism. Some of the stories about the atmosphere and situation here are just miles wide of the mark.

It's nowhere near desperate, at least in Tokyo.

People are going on with their lives and are quick to share a smile, and there's a stunning senses of camaraderie that prevails. My respect for these people has increased ten-fold over the past week.

That said, I also don't quite believe all that the Japanese government and media is announcing to be is the big picture either... As I say, I'm trying to balance it all and draw the line somewhere in the middle.

But I feel a sense of obligation to a place that's been an amazing home over the past 10 years and given me so much, so I don't just want to run out of here without doing my minor bit to help first, whatever it may be.


One way I'm trying to do that is by aiding and abetting a couple of techno labels with benefit compilations they're putting together - one from Elektrax in Australia and the other from Plus Tokyo. These guys are doing grand things, and should be roundly applauded for their efforts.

And the situation does seem to be on the mend at the moment, which is a relief, and a good sense of humour and a touch of optimism helps to clear the shoals.

Then again, this morning when I first woke up I was parched and indulged in a sizable glass of tap water; straight after I switched on the computer and found a big headline that declared that radiation had infiltrated the Tokyo water supply - just before reading the fine-print that the level itself was negligible and within safety standards. Ye gods.


Which brings me to the conflicting face thing mentioned in the header to this waffle.

I also dropped in tonight for a couple of drinks with mates at a bar in Shinjuku, and the vibe there was just plain uplifting - people chatting, sharing yarns, laughing and living. You'd never even know there was a disaster or three on the edge of our doorstep, and this is not to say that they're zoning out on the problems at hand.

It was awesome, in that sublimely effortless Tokyo kind of way. It's experiences like this that remind me of what's so special about this place and why it will overcome the current travails.

But don't worry - I've got somewhat nifty plans to self-extract at the slightest whiff of (more) danger... even if the Australian government niggles about the cost of an airfare.

Yikes!! xx

Saturday, March 12, 2011

Japan Quakes


OK, so I've seen my fair share of Japanese disaster flicks; in fact I'm a fair bit of a fan.

I loved Godzilla movies when I was a kid - the way in which he walloped little balsa-wood versions of Tokyo and Osaka - and I still DJ out the awesome theme song to Mothra (モスラ, 1961), written by Yuji Koseki and sung by The Peanuts.

But yesterday was a little too close to home, and I say that not just because I currently live in Tokyo. The quakes and shakes this time were real, not cheap FX on celluloid with high-definition surround sound.

Just before 3:00pm yesterday I was with my five-year-old daughter at her music class, in a building several storeys high; that's when the first quake hit - and it was the worst tremor I've felt in the 10 years I've been living in Tokyo.

The place was literally bouncing and rocking like a small boat in a very big storm. Women were sheltering their kids and diving under tables, but the staff handled it all with aplomb, handing out blankets and helmets as we went through another couple of big aftershocks.

Thank god my wife was OK too and we all got home safely.

My mate Devin tells me we just survived the fifth biggest earthquake in recorded history. Zounds. This doesn't make any of the sights and signs on the news easier, however.

From the 24-hour televised images we're seeing of Miyagi, it's like The Day After Tomorrow rolled up in Dante's Inferno.

Awful stuff.

Thursday, April 1, 2010

Tokyo International Anime Fair 2010/2011


Well, it looks like my earlier hack "analysis" of this year's Tokyo International Anime Fair (see here) - and its lacklustre nature in 2010 - was incorrect at least in terms of visitors.

We just got the updated figures and over 4 days they had 132,492 people spill through the gates - up from 129,819 last year and almost 3 times the number that attended the inaugural TAF in 2002.

Get your biros (or Zebra ballpoints) ready, as the organizers also advised that next year's TAF - the 10th - will be held from Thursday March 24th to Sunday 27th March 2011.

They've even designed next year's mascot (see the above critter, dubbed TAF-chan), conjured up by 91-year-old Takashi Yanase (やなせ たかし)... the creator of Anpanman.

Hmmm.



(Better stick the copyright info here just in case: © Takashi Yanase/TAFEC)

Friday, March 26, 2010

Tokyo International Anime Fair 2010


I've loved Stan Lee since making the goldmine discovery of ancient '60s Marvel comics in the shed of my grandmother Nanny Bergen's house in Richmond, Melbourne.

The titles that grabbed me then were The Avengers, Captain America, Thor, Hulk and The X-Men, and my admiration of Lee increased two-fold when I was about 12 and sent him my idea of an Aussie super hero called Southern Cross (yep, he had the Eureka flag emblazoned across his chest) - and Stan "The Man" actually wrote back to say that he liked it.

He didn't actually use it - but he said he liked it. 'Nuff said, and all that jazz.

Which brings me to a discovery I made yesterday at the first day of this year's Tokyo International Anime Fair.

We call it "TAF" for short; for reasons as-yet-unknown, the organizers drop the “I” bit, maybe because it just looks better in terms of the logo design.

Think displays by anime producers like Production I.G, Gonzo, Mad House, Toei, Studio Ghibli, Aniplex, Sunrise, and Bandai flaunting their upcoming wares, and not just the scantily clad pseudo-cosplay girls outside their booths.

TAF is also the host of the annual Tokyo Anime Awards and this year’s Animation of the Year was Mamoru Hosoda’s superb Summer Wars.

Anyway I'm digressing (as usual).

One of the best anime studios, Bones (they made Fullmetal Alchemist and Wolf's Rain) had a stall that featured this giant fellow (above) and a bunch of fliers promoting Heroman (ヒーローマン), a new series set to start screening on Japan's TV Tokyo this April.

It's billed as "Stan Lee's newest superhero" and credits him as original creator, with scripting on the show by Gyo Yamatoya (Naruto).

This year's TAF (my ninth in a row) was that kind of event - oddly surprising, occasionally invigorating, yet on the whole a wee bit lacklustre compared with its predecessors.

While the industry proved that there's still a lot of life to it there was no stand-out anime series or movie to talk up here, no Summer Wars or Ghost Hound; no new series of Fullmetal Alchemist.


One of my favourite animation companies, Studio 4°C, did however have these funky underpants retailing for ¥4,000.

There were also some interesting looking series I'll probably get round to talking up once I finish wading through the hundreds of posters and fliers you get swamped with at these events.

Live action rather than anime-wise, there was some promotion for December's big budget remake of Space Battleship Yamato (宇宙戦艦ヤマト) and Klockworx has a new movie coming out in May called Big Tits Zombies (it's subtitled Deadly DD-Cups).

No doubt we'll be reporting more on that shortly.


“TAF is the Mecca for anime fans around the world,” Makoto Tsumita, the former marketing manager for the international division of essential anime production house Gonzo, told me about three years ago.

At that time Japan produced almost two thirds of the animation watched around the globe, “and 70 percent of this is produced in Tokyo,” a spokesperson for the TAF Executive Committee Secretariat told me in article that year for the now defunct Geek Monthly, making the argument that this city was the natural setting for the hugely successful anime trade affair.


“It’s the best place for foreign buyers to find everything under the same roof,” reported Stephane-Enric Beaulieu, a spokesperson for the Canadian Embassy in Tokyo.

In 2007 the event drew close to 107,713 people over four days, up 8.8% from the previous year’s attendance. If yesterday is anything to go by, we may see a dip this year - they had 13,076 visitors on the first day, albeit business-only.

Also, thanks to the success of Avatar, there's a heavy fixation this year on anime in 3D; at the Gonzo booth you can catch comparisons of 2D and 3D renderings of Last Exile and Blassreiter, and neither series - even though I dug both in their original format - looked so cool as they do with this technology.


TAF opens its doors to the general public over the weekend, and takes place at the cavernous Tokyo Big Sight - located in Koto-Ku on land reclaimed from Tokyo Bay, situated right next to the Odaiba area and Rainbow Bridge... ostensibly one of Tokyo’s most famous romantic viewing points.